1) WAIT AND GIVE IT SOME TIME
A computer may appear frozen when it is processing a task that requires more time than normal. Tasks include processing large files or working with multiple programs. You may just need to give it a few minutes until it completes it. You will see a rotating icon that shows that its processing the task. If this happens regularly, have your computer checked by a technician.
2) CHECK YOUR MOUSE
Remove the mouse cable and reconnect it to a different USB port. Check the light on your wireless mouse to make sure that its on. If wireless, you just need new batteries for your mouse to work.
3) STOP THE TASK THAT THE COMPUTER IS DOING
Press Ctrl+Alt+Del at the same time to open the Windows Task Manager. A list of tasks that the computer is performing will pop up. End the task by right clicking on the program that is not responding and select End Task.
4) REBOOT YOUR COMPUTER
If all the steps listed above doesn’t fix your issue, you may want to reboot your computer. Using the start menu, try shutting it down. If that don’t work, Press the power button of your device for about 5 seconds, wait a few seconds and switch your device back on.
You may see a pop up asking to start the computer normally or in safe mode. Select the Start Windows Normally option.
Unfortunately, you will lose any unsaved work but some programs automatically save frequently so you may be able to retrieve your unsaved work.
5) HAVE IT SEEN BY A CERTIFIED TECHNICIAN
If after trying all of the above, your computer is still frozen or continues to freeze after rebooting, there may be defective hardware not working correctly. In this case, have it see be a certified technician.
I hope this information is helpful to you. If you have any questions, please contact me at (561) 880‐5678 or email firstname.lastname@example.org