There are 2 main areas that can cause your internet to be slow: Internal or External. Internal issues are related to your
home. External issues are related to your ISP (Internet Service Provider).
Here are some steps to take before contacting your ISP:
1) Restart your modem and computer. Your internet service provider (ISP) usually supplies the modem.
Switch off the router and/or modem, wait about a minute and then turn it back on. Power fluctuations or poor internet
signal fluctuations can lead to slow internet.
2) If you have a weak wireless signal, you may have to move your router to a different location or may have to move
your computer closer to it. The wireless modem should be clear of any obstructions and preferably be 5-10 feet off the
ground. If this issue frequently persists at a specific location in your house, and you are not able to move the modem or
computer, you may have to get a wireless range extender to have wireless signal reach all ends of your home.
3) Computer: Slow or infected – Many times, an infected or a slow computer is the cause of slow internet. It’s pointless
to pay for a higher speed internet if your computer cant handle it – have an expert look at it.
4) Run an internet speed test at https://www.speedtest.net. This will give you some idea of what speed you are getting
vs what you are paying for. If the numbers are off by over 20%, call your ISP to discuss.
Our goal is to help and educate our community with technology. We would love to hear from you about IT related
topics of interest or your technical issues. Please submit your request at help@aumcomputers.net
