There are 2 main areas that can cause your internet to be slow: Internal or External. Internal issues are related to your
home. External issues are related to your ISP (Internet Service Provider).
Here are some steps to take before contacting your ISP:
1) Restart your modem and computer. Your internet service provider (ISP) usually supplies the modem.
Switch off the router and/or modem, wait about a minute and then turn it back on. Power fluctuations or poor internet
signal fluctuations can lead to slow internet.
2) If you have a weak wireless signal, you may have to move your router to a different location or may have to move
your computer closer to it. The wireless modem should be clear of any obstructions and preferably be 5-10 feet off the
ground. If this issue frequently persists at a specific location in your house, and you are not able to move the modem or
computer, you may have to get a wireless range extender to have wireless signal reach all ends of your home.
3) Computer: Slow or infected – Many times, an infected or a slow computer is the cause of slow internet. It’s pointless
to pay for a higher speed internet if your computer cant handle it – have an expert look at it.
4) Run an internet speed test at https://www.speedtest.net. This will give you some idea of what speed you are getting
vs what you are paying for. If the numbers are off by over 20%, call your ISP to discuss.
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